RETURNS

We are now proud to partner with Kover - a company that allows you to return your Kurly Klips for a small fee. 

You can purchase Kover Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Kover Return Assurance, the purchase is final sale. 

Kover makes it possible for small businesses like Kurly Klips to give you even more flexibility with every order! Learn more about Kover Return Assurance below.

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KOVER RETURN ASSURANCE POLICY

About Kover Return Assurance 

Get peace of mind while purchasing final sale items when you add Kover Return Assurance.

You’ll have the option to return eligible final sale items by adding Return Assurance at checkout. Cost is calculated based on all eligible items in your cart. Some exclusions will apply.

The item(s) must be new, unworn, unwashed, in the same condition in which you received them, and in the original packaging with tags attached.

Returns must be initiated within 5 days of receiving the item(s).

To initiate a return, please follow the instructions provided in your Kover confirmation email and submit your return at https://kover.ai/return/portal/.

Kover will provide a prepaid return shipping label, but is unable to offer free shipping on eligible item(s) returned. The standard $10 return shipping fee will be deducted from your refund when processing the return.

Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of the Return Assurance is nonrefundable.

Questions? Email us at return@kover.ai.

LOVING KINDNESS

"You've got to learn to leave the table when love is no longer being served." - Nina Simone

Kurly Klips is built on love. We love and respect all of our clients, and we expect the same in return. With that said, we do not tolerate abusive, disrespectful, or insulting behavior. We will disengage until communication rooted in kindness resumes.

BLACKMAIL/THEFT

Please know we don't respond to blackmail. Blackmail includes threatening to post bad reviews if we refuse to send free or discounted hair. 

We are also obligated to report incidences of credit card theft. This feature is automatic and can be done with one click of a button. Please don't try to steal. There is a girl who went to jail for this. Kurly Klips wasn't the only company she scammed, but they surely did hold up her Kurly Klips as evidence in a court of law. It's not worth it. Please take it from a sis who cares about you. It's not worth it, girl. Please don't try it. Especially not with Kurly Klips. 

If you are reading this, you are capable of so much more than this! When you act in ways directed at your highest self, miracles happen! Not only that, but Isaiah 54:17 will be as true for you as it is for us.

If you care to do business with us, kindly respect our policies. 

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