Policies

Please review our frequently asked questions and policies before making a purchase. Kindly respect our policies and please know, we do uphold them. 

Frequently Asked Questions

How much hair do I need?

Petite - 3 pieces (65g): Perfect for those looking for a little extra volume. Also a great compliment to our Normal weights.

Normal - 9 pieces (135g): Perfect for those looking to extend the length of their natural hair. Generally enough for full head coverage with some hair left out.

Grande - 18 pieces (270g): Perfect for those looking to extend the length of their natural hair. More than enough for full head coverage with no hair left out. Perfect for our Mermaid lengths.

Which pieces come in your different weights?

​Petite
​1 x four clip weft
​2 x two clip wefts 

​Normal 
​1 x four clip weft 
​2 x three clip wefts 
​4 x two clip wefts
​2 x one clip wefts

​Grand
​2 x four clip weft 
4 x three clip wefts 
8 x two clip wefts
4 x one clip wefts

Why do you recommend the Normal in some cases and the Grand in others?

If you look at the Mermaid length (24in), you'll see it's twice as long as the Bobcat (12in). This makes one strand of the Mermaid twice as heavy as the Bobcat. This means the Bobcat needs more strands of hair to weigh the same as the Mermaid. So while the Mermaid sets are twice as long, the Bobcat sets are twice as thick. 

To achieve more fullness in the Mermaid lengths, many customers prefer more than our Normal 135 grams, which is why we recommend the Grand or 1 Normal + 1 Petite.

What color does the hair come in?

The natural color of the donor. We do not sell hair that has been pre-dyed. 

Can I color and straighten Kurly Klips?

Yes! The hair is 100% human. Please note that all sets color and hold curls differently. This hair is coming from a real person - so results may vary. 

How do I care for the hair?

All care advice and updated product recommendations can be found here. 

Where are you shipping from and what are your rates?

We wash the hair and ship it from Bethesda, Maryland. You have several rates to choose from at checkout. 

International customers are responsible for all customs, duties, and taxes. 

When will I receive my order?

Please allow 1-3 business days for processing in-stock items. Once your order has processed, it will be shipped in the time selected at checkout.

We are not responsible for the shipping times of your selected courier and cannot be held liable for its guarantees.

If tracking says delivered, but the package wasn't received, please contact the mail courier directly to inquire about its whereabouts. We will be happy to provide you with any documentation needed.

Still have a question?

EMAIL US

Return/Exchange Policy

Please know that hair is considered a hygienic purchase (like underwear). 

For this reason, all Kurly Klips sales are final. If you believe you received a defective product, please contact customer service within 7 days of receipt. We will ask you to perform a series of short tests. If we determine the product is faulty, we will gladly exchange it with a set of the same length and texture. 

The hair arrives in the natural color of the donor. It can be dyed. The color of the hair is not a valid reason for return or exchange. We hand wash and inspect every set that goes out. Clips that a customer cuts off or clips that loosen are not valid reasons for return or exchange. A change in our packaging is not a valid reason for return or exchange. Failure to follow our care advice is not a valid reason for return or exchange.

Returns sent without our prior authorization will be denied.

Loving Kindness Policy

"You've got to learn to leave the table when love is no longer being served." - Nina Simone

Kurly Klips is built on love. We love and respect all of our clients, and we expect the same in return. With that said, we do not tolerate abusive, disrespectful, or insulting behavior. We will disengage until communication rooted in kindness resumes.

Blackmail/Theft Policy

Please know we don't respond to blackmail. Blackmail includes threatening to post bad reviews if we refuse to send free or discounted hair. 

We are also obligated to report incidences of credit card theft. This feature is automatic and can be done with one click of a button. Please don't try to steal. There is a girl who went to jail for this. Kurly Klips wasn't the only company she scammed, but they surely did hold up her Kurly Klips as evidence in a court of law. It's not worth it. Please take it from a sis who cares about you. It's not worth it, girl. Please don't try it. Especially not with Kurly Klips. 

If you are reading this, you are capable of so much more than this! When you act in ways directed at your highest self, miracles happen! Not only that, but Isaiah 54:17 will be as true for you as it is for us.

If you care to do business with us, kindly respect our policies. 

 

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