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FAQs

What is the difference between 'My Spirals' and the 'My Fro' collections?
The difference is in the texture and luster of the hair. My Spirals is a silkier, more spiral curl, while My Fro is a frizzier, tighter curl. Both collections are 100% Remy human hair.
Which collection is right for my hair?
If your natural hair hangs in smooth, looser ringlets, My Spirals would be a great match for your hair. If your locks are frizzier and more cotton like in texture, My Fro will mimic your tresses the best. Both styles look gorgeous on kurly life girls, but if you choose a texture other than your own, be prepared to manipulate your leave-out.
How much hair do I need?
One set of Kurly Klips is perfect for those who want to wear the majority of their natural hair out. Two sets are necessary for those who want to leave very little of their natural hair out.
Can I color and straighten Kurly Klips Hair?
Kurly Klips is 100% human hair. It can be straightened, but only the Natural Black color can be dyed.
What are your shipping rates?
Kurly Klips proudly ships worldwide and we have a selection of rates to choose from. If you would like to ship with signature confirmation, please email care@kurlyklips.com and we will accommodate your request.

International customers are responsible for all customs, duties, and taxes. On rare occasions, it might take up to 6 weeks for you to receive your packages. Please have patience.

When will I receive my order?
Please allow 1-3 business days for processing. During the busy holiday season, processing might take up to 2-5 business days. Please be sure to read our "Shipping Notices" located above the "Add to Cart" button for current processing times.

Orders are processed by our warehouse facilities within hours they are received. Please be certain of your selections before you purchase as these facilities rarely allow us to edit orders.

We are not responsible for the shipping times of your selected courier and cannot be held liable for its guarantees.

If tracking says delivered, but the package wasn't received, please contact the mail courier directly to enquire about its whereabouts. We will be happy to provide you with any documentation needed.

What is your return/exchange policy?
All Kurly Klips boxes are designed with a top compartment and a bottom compartment.

The top compartment contains the majority of your set. It is sealed with a security sticker.

The bottom compartment contains a weft from your set available for inspection. If you are unhappy with it for any reason, you can exchange or return your Kurly Klips within 30 days of receipt as long as the box and security sticker are in perfect condition.

This is our money back guarantee.

The Hair Detangling Caddy cannot be returned. It is final sale only.

All hair purchased at a discount cannot be returned. It is final sale only.

How do I return/exchange my Kurly Klips?
Returning/Exchanging your unopened Kurly Klips in 3 Easy Steps:

1) Email care@kurlyklips.com with your name and order number.

2) After receiving verification, we will issue you a Return Merchandise Authorization (RMA). Your return/exchange cannot be processed without it. Attach it to the shipping box and send your Kurly Klips back to us.

3) Once we confirm the Kurly Klips box is in good condition and has never been opened, a refund will be issued to the original payment method and/or an exchange will be made.

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We show you love and respect. Please do the same for us by following our industry leading policy.

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Is your return/exchange coming from outside the US/EU? Be sure to write, “RETURN. NO DUTIES.” on your package or it might get sent back to you.

FAQ Video

Kurly Klips are clip-in extensions made from 100% Remy Human Hair. Each weft has snap clips sewn on them. This is how the wefts are attached to the hair. You simply open all the snaps, attach them to your hair, and snap them closed.To further protect your strands, cornrow your hair first and attach the clips to the braids. This lessens any stress on your natural hair. Love visuals? Check out our FAQ video.
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