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FAQs & Policies

What is the difference between your hair textures?
The difference is in the texture and luster of the hair. Our my Spirals is a silkier, more spiral curl. Our my Fro is a frizzier, tighter curl. Our 3c Curls is a tad silky, but with a tighter curl. Our Kinky Straight Blowout resembles natural hair that has been blown out and/or flat ironed. All of our collections are 100% Remy human hair.
Which collection is right for my hair?
If your natural hair hangs in smooth, looser ringlets, My Spirals would be a great match for your hair. If your locks are frizzier and more cotton like in texture, My Fro will mimic your tresses the best. If your curls are on the silkier side, but still tight, try our 3c Curls line. If you prefer a straight look, go for our Kinky Straight Blowout. It looks great on natural, straight hair. All styles look gorgeous on kurly life girls, but if you choose a texture other than your own, be prepared to manipulate your leave-out.
How much hair do I need?
One set of Kurly Klips is perfect for those who want to wear the majority of their natural hair out. Two sets are necessary for those who want to leave very little of their natural hair out.
Can I color and straighten Kurly Klips Hair?
Kurly Klips is 100% human hair. It can be straightened and dyed.
What are your shipping rates?
Kurly Klips proudly ships worldwide from our U.S. and U.K. warehouses. We have a selection of rates to choose from. If you would like to ship with signature confirmation, please email care@kurlyklips.com before placing your order and we will accommodate your request.

International customers are responsible for all customs, duties, and taxes. On rare occasions, it might take up to 6 weeks for international packages to arrive.

When will I receive my order?
Please allow 1-2 business days for processing in stock items. Once your order has processed, it will be shipped in the time selected at checkout.

For example: overnight UPS shipping is selected at checkout. The order will process in 1-2 business days. When it ships, it will be overnighted via UPS.

Please be certain of your selections before you purchase as our shipping facilities rarely allow us to edit orders.

We are not responsible for the shipping times of your selected courier and cannot be held liable for its guarantees.

If tracking says delivered, but the package wasn't received, please contact the mail courier directly to enquire about its whereabouts. We will be happy to provide you with any documentation needed.

Return/Exchange Policy
All Kurly Klips sales are final. If you believe you received a defective product, please contact customer service within 7 days of receipt. We will gladly offer an exchange or store credit if we determine the product is faulty. Returns sent without prior contact will be denied.

How do I get in contact with you directly?
Please email our care team at care@kurlyklips.com. We do our best to respond in 1-2 business days.