Free Email Consultations

Want to make sure you pick out the perfect hair? We offer complimentary email consultations pre- and post-purchase. Simply enter your name, email, and question below. We'll be in touch within 24 hours (Monday through Friday) and will ask you to send pictures of your natural hair! 

Frequently Asked Questions

How much hair do I need?

For our Bobcat and Shoulder Chic lengths, one set is generally fine. 

For our Mermaid lengths, two sets is generally preferred. 

You might need more or less hair depending on how large your head is and how you like to style your clip-ins. 

Email us if you have any questions! 

Which pieces come in a set?

9 pieces, 135g

1 x long weft 

2 x medium wefts 

4 x small wefts 

2 x extra small wefts 

What color does the hair come in?

The natural color of the donor. This is generally a mix between a soft black and dark brown. We do not sell hair that has been pre-dyed. 

Can I color and straighten Kurly Klips?

Yes! The hair is 100% human. Please note that all sets color and hold curls differently. This hair is coming from a real person - so results may vary. 

How do I care for the hair?

All care advice and updated product recommendations can be found here.

Where are you shipping from and what are your rates?

We wash the hair and ship it from Bethesda, Maryland. You have several rates to choose from at checkout. 

International customers are responsible for all customs, duties, and taxes. 

Do customers outside of the U.S. have to pay customs + duties?

Customers outside of the United States are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Kurly Klips, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning these fees are not included in the price of the goods you purchase from our site. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

When will I receive my order?

Please allow 1-5 business days for processing in-stock items. Once your order has processed, it will be shipped in the time selected at checkout.

We are not responsible for the shipping times of your selected courier and cannot be held liable for its guarantees.

If tracking says delivered, but the package wasn't received, please contact the mail courier directly to inquire about its whereabouts. We will be happy to provide you with any documentation needed.

Why has my rewards account been blocked?

We block all participants who abuse the rewards program.

What is your return/exchange policy?

Please know that hair is considered a hygienic purchase (like underwear). 

For this reason, all sales are final.

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